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Channel: Roy Blumenthal is 'The Coffee-Shop Schmuck'
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Does Ryan Barwell, Dealer Principal, BMW Sandton Auto, ride a bike with the number plate THUG GP?

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Thanks to a commenter on my previous post about the terrible 'service' I received from Ryan Barwell, the Dealer Principal at BMW Sandton Auto.

The comment referred to a picture on Ryan Barwell's Facebook profile.

The profile picture is of a motorcycle with the vanity plate, 'THUG GP'.

Unfortunately, there are no other details visible on the profile, so I have no idea if this belongs to the same person. Anyone know?

A much appreciated apology received from Ryan Barwell, BMW Sandton Auto. Process back on track.

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It's 2.44pm. I just got off the phone. Ryan Barwell phoned me to apologise for his behaviour at BMW Sandton Auto this morning. He sounded a LOT friendlier. Matched my first impression of him when I saw him in his office.

Basically, it's as simple as his having had a sleepless weekend due to a newborn baby. And to his being genuinely curious as to why Jennifer would bring the car back time and again if it wasn't getting fixed.

I took his question as a disingenuous attempt to evade responsibility, and it escalated.

I understand these things.

It was really big of Ryan to call and apologise. And he also asked me to tell him why I wanted to see him this morning in the first place. So he's looking into the history of the vehicle. He's checking into why his service rep didn't call Jennifer when he promised he would. He's looking into why and how the water problem which has recurred over and over again hasn't yet been solved. And he's offered us parts at cost and some goodwill discount on the job.

Thanks very much to Johan Conradie and Guy Kilfoil at BMW Head Office for dealing with this matter. And thanks to Ryan Barwell for his apology, and for making it right. Thanks also to everyone on Twitter and Google+ and Facebook for your support and astonishment at how this situation came about.

We're all human. And sometimes we have shit days.

Best thing about my phone conversation with Ryan is that he called me 'sir' a few times, and I called him 'bru' a few times, and we both laughed a bit. It feels WAY better being friendly.

Women's Leadership Journal -- Roy's "Shower Creativity-Capture" Featured

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A while back, I tweeted about one of the ways I make sure my creative ideas don't end up bubbling down the drain.

The technique involves sticking white, self-adhesive, shelf-wrap onto the shower wall, and suction-cupping a pencil to the apparatus.

When inspiration strikes under the water stream, I simply pop the pencil into action, and write the idea on the wall.

Pencil works brilliantly on plastic, and it's excellent in both wet and dry conditions. What's more, shelf-wrap allows you to erase old stuff easily using a normal rubber eraser.

The tweet tickled the imagination of Debby Edelstein (@DebbyEdelstein), editor of THE WOMEN'S LEADERSHIP JOURNAL.

She asked me to take a photo of my shower setup, and asked if she could feature my idea in her journal.

I couldn't resist the idea of my shower appearing naked in a women's journal. So of course, I said yes.

Find the July 2011 edition online at http://www.qualitylife.co.za/newsletters/newsletter_july.html.

Making Caricatures of Schoolkids at a Primary School Fun Day

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Thanks very much to Gus Silber for taking the time and effort to make an animated gif of me making a caricature.That's me on the left, wielding my stylus. With my subject having a great time looking back and seeing what the rest of the class is laughing about.

Gus's son Max organised for me to be there. Kids paid a token fee to have their caricatures done. Luckily, the school has a smart board installed in this particular classroom, so we were able to project my stuff as it was happening.




Zuma's Pear (not to be confused with #ZumaSpear) #NakedButTasteful

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